PRESIDENT’S OPERATIONAL SURVEY

 

 The President’s Operational Survey is a diagnostic web-based survey tool for identifying Quality, Service, Process and Cost Reduction opportunities using an employee participative approach.

 

      Developed jointly by Academy Recruiters and Toolpack Consulting, this unique survey tool can be customized

      based on the specific objectives of the project.

 

    The President’s Survey can be used by executive management when:

 

►  Assuming a New Management Position

►  Conducting an Operational Improvement Initiative

►  Considering a Merger or Acquisition

►  Establishing an Annual Operational Audit Review

 

 

Typical Findings Include the following:

 

►  Poorly Integrated / Outdated Systems

►  Customer Service Problems

►  Inefficient Process & System Flows

►  Work Distribution / Work Assignment Issues

►  Lack of Training

►  Identification of Non-Value-Added Activities

►  Work Priority Issues

►  Incorrect Work Measurement Metrics

►  Expense Tracking & Control Problems

►  Poor / Unclear Communications

►  Incorrect Staffing Levels

 

 

Projects Deliverables Include the following:

 

    ►  Survey of Findings Report to Senior Management

    ►  Summary Report to Employees

    ►  Database of All Survey Responses

 

 

What do you do with the Survey Results?

 

    ►  Identify “High-Priority” Opportunities from the Survey

    ►  Develop a Project Team Action / Task Plan 

    ►  Establish and Train an Employee Team

    ►  Conduct an Operations Analysis Review of “High-Priority” Targets

    ►  Develop Recommendations for Senior Management’s Review

    ►  Implement Management Approved Recommendations

    ►  Use as a Base Line for Annual Operational Reviews / Audits


 

Cost of the President’s Operational Survey

Each President’s Operational Survey is customized based on our client’s objectives and goals. As part of our process, we will develop a proposal containing the specific tasks to be performed including the estimated number of hours required to complete. The total price of the project will be based on the assigned consultant’s billing rate extended by the number of project hours proposed.